Shipping

We currently only ship to the UK

We try to dispatch all order placed before 3pm on the same day Monday to Friday. If you selected standard delivery then usually this will be with you in 2-3 working days, however sometimes it can take longer. For tracked 24 we would usually expect you parcel to arrive the next working day, however it can sometimes take an extra day. Aerosols are shipped via courier and usually arrive within 2 working days.

Most of our orders are shipped with Royal Mail, however aerosols will ship with Parcel Force. You'll get a notification when your order ships, and another when it is due for delivery.

You should receive tracking information when your order is shipped, if something looks wrong then please get in touch.

If you've ordered in stock items and pre order products then you whole order will ship once the pre ordered items are in stock. Release dates are currently quite often delayed for new products so feel free to contact us for more info

If you have ordered in stock and made to order items in the same order then your order will ship once the made to order items are made. We usually aim to have our 3D prints ready in 7-10 days, however if you'd like a more precise time scale feel free to get in touch.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

If an item your after is out of stock then we recommend you sign up to stock alerts on the product page, then you'll get an email once the item is back in stock. If you want an eta on a particular item feel free to get in touch, however sometime we just don't know!

Unfortunately we don't. If your games is missing something when it arrives then please get in touch to organise a replacement. If you've lost a bit then why not give us a shout, we might be able to 3d print you something!

3D Printing

We usually allow 7-10 for printing, however it is often much quicker than this. It's worth noting that if you've ordered in stock items and 3d prints then your order will only ship once everything is ready.

Most of our mini's can be scaled up or down, however bear in mind some detail may be lost in the process. For a price just give us a shout.

Yes we do! If you have a file you'd like us to print then get in touch. Please note we only offer a printing service and not a design service!

Currently we only print in resin

Customer support

0333 2247902

Send a message

shop@ashdowngaming.co.uk